About Voidbend
What is Voidbend?
Voidbend is an online store that is founded on a singular vision: to craft lightsabers that embody both cultural heritage and cutting-edge design. Each lightsaber draws from the discipline of Bushidō, the stealth of shinobi tradition, and the elegance of Chinese sword-making, merging history with futurism in every form.
How do I contact Voidbend customer service?
You can contact our customer service team by email at alice@kongfuseo.com.au or by using the contact form on our website. We typically respond to inquiries within 24 hours.
Are Voidbend lightsabers suitable for children?
Voidbend lightsabers are not recommended for children under the age of 10. They are designed for use by adults and should be handled with care and responsibility.
About Products
How do I care for my Voidbend lightsaber?
To ensure the longevity of your lightsaber, we recommend avoiding exposure to extreme temperatures, keeping it away from water or other liquids, and storing it in a dry and safe place when not in use.
Can I change the blade colors of Voidbend?
Yes absolutely. All Voidbend lightsabers are built with easy color-changing mechanisms. Please refer to the user manual for instructions of a specific lightsaber.
Do you offer discounts for bulk orders?
Yes, we offer discounts on bulk orders of 5 or more lightsabers. Please contact our customer service team for more information on bulk ordering.
What is a neopixel lightsaber?
A neopixel lightsaber is a type of lightsaber that uses neopixel technology to create a more realistic and customizable blade effect. Neopixel lightsabers feature a string of individual LED lights inside the blade that can produce a range of colors and effects.
Can I use my neopixel lightsaber for dueling and combat?
Yes, neopixel lightsabers are designed for safe and comfortable use in dueling and combat scenarios. However, they are still delicate electronic devices that require proper care and handling to prevent damage.
What are the benefits of a neopixel lightsaber?
Neopixel lightsabers offer a more realistic and immersive lightsaber experience, with more vibrant and customizable colors, smooth and accurate blade effects, and the ability to create unique and personalized blade designs.
Are neopixel lightsabers more expensive than other types of lightsabers?
Yes, neopixel lightsabers are generally more expensive than other types of lightsabers due to the complexity and cost of the neopixel technology used in the blade.
How do I customize my neopixel lightsaber blade?
Our neopixel lightsabers come with a variety of pre-loaded blade effects and color profiles, but you can also create your own custom profiles using our software or by downloading pre-made profiles from our website.
How to combine two lightsabers?
Lightsabers can be connect with a lightsaber coupler. However, it is available to some specific types, in the best case, you could ask us before you purchase.
About Shipping
What is your shipping cost?
We offer free standard shipping on all orders above $80.
Do you ship overseas?
Yes. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What shipping method do you use?
Mostly we use these carriers DHL. Please allow up to 30 days from the date of purchase for your order to arrive. Most orders will arrive sooner.
About Aftersales
Can I cancel or modify my order after I have placed it?
If you need to cancel or modify your order, please contact our customer service team as soon as possible within 24hrs. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel or modify your order if it has already been processed.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Do I also get a warranty?
We offer a One Year warranty on our products. If you have any problems with your saber within the first One Year of receiving your order, we will repair or replace your saber free of charge. If your warranty period expires, we will still receive parts from us for repair at a separate cost.