Refund policy
Refund Policy
Last Updated: 07/07/2025
Contact Us Before Returning
Do not return items to the label on your shipping package.
Please email info@voidbend.com to obtain the correct return address for your region.
Return & Refund Eligibility
We accept returns within 30 days of delivery for all products.
To be eligible for a return:
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Items must be in original condition
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All packaging and accessories must be included
Partial refunds may apply if:
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Items are returned damaged or incomplete
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Return is requested after 30 days (if accepted)
Defective or Incorrect Items
If your item arrives defective or damaged, contact us within 30 days with a clear photo or video.
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We will ship replacement parts or a corrected item free of charge.
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If you prefer a full return and refund instead, you're welcome to do so — however, return shipping costs will be the customer’s responsibility.
If you received the wrong item, we will cover return shipping and offer either:
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A full refund, or
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A correct replacement
Change of Mind / Personal Preference Returns
You may return a product for personal reasons within 30 days of receipt.
Conditions:
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The item must be unused and in original condition
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Return shipping and a processing fee equivalent to $20 USD will apply
The processing fee is charged in your local currency based on the following examples:
- £15.6 for orders from the United Kingdom
- €18.5 for orders from Germany
- C$27 for orders from Canada
- A$30 for orders from Australia
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Original shipping and payment processing fees are non-refundable
Non-Delivery Cases
If your order does not arrive within the estimated delivery time and the tracking status is stuck or unavailable for more than 10 days, we’ll either:
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Reship the order, or
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Issue a full refund if delivery cannot be completed
Return Shipping for International Orders
Return shipping is the customer’s responsibility for all eligible returns, including international orders, unless the return is due to our error (e.g., incorrect item received).
Duties & Import Taxes on Returns
Customs duties, import taxes, or clearance fees paid upon delivery are non-refundable.
Please contact your local customs office to inquire if such fees are eligible for refund in your country.
Return Address
Return addresses vary by product type and shipping region.
Please contact info@voidbend.com to obtain the correct return address.
Do not return to the address on your package unless instructed.
Refund Timeline
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Refunds are processed within 36 hours of return confirmation
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Funds typically appear in your account within 5–15 business days, depending on your bank
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Credit card/PayPal processing fees (if charged) are non-refundable
Need Help?
If you have any questions about your order or this policy, please contact our customer support team.
📧 info@voidbend.com